SubTru LLC Terms of Service
Last updated: July 31, 2026
These Terms of Service ("Terms") are a binding agreement between SubTru LLC, a Virginia limited liability company ("SubTru," "we," "us," or "our"), and the company or person accepting these Terms ("Customer," "you," or "your"). They govern access to and use of the SubTru website, hosted subscription backend, APIs, and documentation (collectively, the "Service").
If you accept these Terms for an organization, you represent that you have authority to bind that organization. If you have a separately signed agreement covering the Service, that agreement controls to the extent of a conflict.
By creating an account or clicking to accept these Terms, you agree to them.
1. Eligibility and accounts
You must be at least 18 and legally capable of entering this agreement. The Service is intended for business use.
You must provide accurate account information, protect your credentials, and promptly notify [email protected] of suspected unauthorized access. You are responsible for activity under your account and for users you authorize.
2. Access to the Service
Subject to these Terms, SubTru grants Customer a limited, non-exclusive, non-transferable right to access and use the Service during the applicable subscription period for Customer's business purposes, including integrating the Service with and operating Customer's applications and services for its end users.
We may improve or modify the Service from time to time.
3. Customer responsibilities
Customer is responsible for:
- its accounts, systems, applications, integrations, and authorized users;
- configuring and using the Service correctly;
- the accuracy, quality, legality, and source of Customer Data;
- providing required notices and obtaining required permissions for Customer Data;
- maintaining any independent records or backups it needs; and
- complying with applicable laws and the rules of providers it connects to SubTru.
Customer will not:
- use the Service unlawfully or infringe another person's rights;
- submit malware or interfere with the Service or another user's access;
- attempt unauthorized access, probing, or circumvention of security or usage limits;
- access or use the Service in violation of applicable export-control or economic-sanctions laws;
- reverse engineer proprietary portions of the Service except where applicable law prohibits this restriction;
- resell or provide the hosted Service to third parties without our written permission;
- submit protected health information, payment-card numbers, government identification numbers, authentication credentials unrelated to supported provider integrations, or special-category or similarly sensitive personal data; or
- place names, email addresses, or other directly identifying information in customer-defined subscriber identifiers.
4. Customer Data
"Customer Data" means data Customer or its users submit to or make available through the Service, including information processed through Customer's supported payment and app-store subscription integrations.
As between the parties, Customer retains its rights in Customer Data. Customer grants SubTru a non-exclusive right to host, copy, transmit, and otherwise process Customer Data only as needed to provide, secure, and support the Service, comply with law, and exercise our rights under these Terms.
SubTru will process personal data in Customer Data under the Data Processing Addendum at https://subtru.com/dpa, which is incorporated into these Terms.
After termination, Customer Data will be handled as described in the Data Processing Addendum. We may retain information where required by law and in backups until overwritten in the ordinary course.
5. Trials, fees, and billing
Current plans and fees are shown in the Service or at checkout. Customer authorizes SubTru and its payment processor to charge the payment method on file for recurring fees and applicable taxes.
If a subscription includes a trial, its duration and conversion terms will be shown when Customer enrolls. Unless canceled before the trial ends, the selected paid subscription begins automatically. Paid subscriptions renew according to the billing interval selected at checkout until canceled.
Customer may manage its subscription and cancel through the Service or the payment processor's billing portal. Cancellation takes effect at the end of the current billing period, and access continues through the period already paid for.
Except where required by law or expressly stated in these Terms, fees are non-refundable.
We may change prices prospectively by providing advance notice as required by applicable law. A price change applies at a future renewal after that notice. Customer is responsible for applicable taxes other than taxes on SubTru's net income.
We may suspend paid features after providing reasonable notice of an overdue amount.
6. Intellectual property
SubTru and its licensors retain all rights in the Service, documentation, branding, and related technology, excluding Customer Data.
Source code that SubTru designates as open source is governed by the license in the applicable source-code repository. That license, not these Terms, governs copying, modification, and distribution of the designated code. The hosted Service, website, documentation, and SubTru names and branding remain governed by these Terms.
If Customer provides feedback, Customer grants SubTru a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or compensation.
7. Third-party services
The Service interoperates with third-party payment, app-store, and other products and platforms. Customer's use of those services is governed by its agreements with those providers.
SubTru does not control third-party services and is not responsible for their availability, changes, security, or acts. Provider changes may affect the Service.
8. Confidentiality
"Confidential Information" means non-public information disclosed by one party to the other that should reasonably be understood as confidential. It excludes information that the receiving party can document is public through no fault of its own, already lawfully known, independently developed without use of the other party's information, or lawfully received without a confidentiality duty.
The receiving party will use Confidential Information only to perform or exercise rights under these Terms and will protect it using at least reasonable care. It may disclose Confidential Information to personnel, contractors, and professional advisers who need to know it and are bound by confidentiality obligations.
The receiving party may disclose information when legally required, after giving notice where permitted and reasonable assistance at the disclosing party's expense.
9. Security and privacy
SubTru will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data. Our Privacy Policy at https://subtru.com/privacy explains how we process personal information in our controller capacity.
No online service is completely secure, and use of the Service involves transmission over systems SubTru does not control.
10. Suspension and termination
Customer may terminate these Terms by canceling all subscriptions and ceasing use of the Service.
Either party may terminate these Terms if the other materially breaches them and does not cure the breach within 30 days after written notice. SubTru may suspend or terminate access immediately where reasonably necessary to prevent a security threat, fraud, abuse, unlawful activity, or material harm; comply with law; or address nonpayment after applicable notice.
We will use reasonable efforts to limit a suspension and restore access after the cause is resolved.
Sections concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnification, and general terms survive termination.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." SUBTRU DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SUBTRU DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE; THAT ALL DATA OR SUBSCRIPTION STATES WILL ALWAYS BE ACCURATE OR PRESERVED; OR THAT THE SERVICE WILL MEET CUSTOMER'S PARTICULAR REQUIREMENTS. CUSTOMER IS RESPONSIBLE FOR ITS OWN ACCESS AND BILLING DECISIONS AND FOR APPROPRIATE TESTING, MONITORING, AND FALLBACKS.
Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
EXCEPT FOR CUSTOMER'S PAYMENT OBLIGATIONS, CUSTOMER'S INDEMNIFICATION OBLIGATIONS, OR A PARTY'S FRAUD, WILLFUL MISCONDUCT, OR INFRINGEMENT OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO SUBTRU DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
The limitations apply regardless of the form of action and to the extent permitted by applicable law.
13. Customer indemnification
Customer will defend and indemnify SubTru and its officers, directors, and employees against third-party claims arising from Customer Data, Customer's unlawful or unauthorized use of the Service, or Customer's material breach of Section 3.
SubTru must promptly notify Customer and provide reasonable cooperation. Customer controls the defense and settlement but may not admit fault or impose non-monetary obligations on SubTru without our consent.
14. Governing law and disputes
These Terms are governed by the laws of the Commonwealth of Virginia, excluding conflict-of-laws rules. The parties consent to exclusive jurisdiction and venue in the state courts located in Henrico County, Virginia, and the United States District Court for the Eastern District of Virginia.
Nothing prevents either party from seeking urgent injunctive relief to protect intellectual property, Confidential Information, or service security.
15. Changes to these Terms
We may update these Terms from time to time. Material changes apply prospectively after reasonable advance notice by email or through the Service, as required by applicable law. If Customer does not agree, Customer must stop using the Service and cancel before the change takes effect.
16. General terms
Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, change of control, or sale of substantially all relevant assets, provided the assignee agrees to these Terms.
The parties are independent contractors. Neither party is liable for delay caused by circumstances beyond its reasonable control.
If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. A waiver must be in writing and does not waive later breaches.
These Terms, the Data Processing Addendum, and any applicable order constitute the entire agreement concerning the Service. An order controls over these Terms only if it expressly identifies the provision it overrides.
Legal notices must be sent to:
SubTru: [email protected]
Customer: the primary email associated with Customer's account, unless Customer provides another notice address.
17. Contact
SubTru LLC